Say the reply. Waver writes it.
Support work is explaining the same thing well, over and over, in writing. Waver lets you explain it out loud instead — and hands back a clean, sendable draft. Then it takes the calls nobody wants to write up and turns them into a summary with the action items already pulled out. 120+ languages. No access to your helpdesk required.
A support shift, with Waver in it
| What's in front of you | What Waver does with it |
|---|---|
| Long reply you've explained a hundred times | Say it out loud once. Waver returns it as a structured email you edit and paste. |
| 40-minute escalation call | Record it. Get a summary, the decisions, and the action items — without re-listening. |
| Handover at end of shift | Talk through where each open ticket stands. The next agent reads notes, not a wall of transcript. |
| Customer speaking another language | Native transcription in 120+ languages, with live translation while the call is running. |
| Screenshot or photo the customer sent | Photo scanning pulls the error text out of the image so it's searchable in the ticket. |
| Bug report for engineering | Describe the repro out loud; Waver writes it up as ordered steps instead of a paragraph. |
| Weekly themes for your manager | Record your read on the week. Waver turns it into a summary you can forward. |
The reply is already in your head
You read the ticket and you know the answer within seconds. The next four minutes go on turning that answer into a paragraph a stranger can follow — the greeting, the bit that acknowledges the frustration, the actual fix, the next step. That's the part that burns the queue.
Speak it instead. Ramble, backtrack, say "actually, tell them to check the billing tab first" — Waver keeps the meaning and drops the mess, then rewrites it as an email you can read once and send. Your phrasing, properly structured.
The call nobody wants to write up
A long escalation call produces two bad outcomes: either you type through it and half-listen, or you listen properly and write from memory afterwards. Record it instead. Waver transcribes the whole thing, separates the speakers so it's clear who said what and who committed to what, and gives you a summary with the action items lifted out. The next agent on the ticket reads a minute of notes rather than forty minutes of transcript.
Support the customer in their language
Waver transcribes 120+ languages in their native script, and can translate live while you talk. Take the call in the customer's language, keep the transcript in that language for the record, and read the summary in yours. There's also live voice conversation, so you can talk something through before you commit it to a ticket.
It doesn't touch your helpdesk
Waver has no integration with Zendesk, Intercom, Freshdesk or anything else — which means it never needs read access to your ticket history or your customer records. It sits next to your helpdesk, not inside it. You copy the finished text across yourself, and you see exactly what goes out before it goes out. Nothing is ever sent on your behalf.
Where your team already works
iPhone, iPad, macOS and Windows, sitting beside the tab next to your queue. Notes sync across all of them, so a call taken on a phone is written up on the desktop. Recording is offline-first on mobile — a dropped connection doesn't cost you the call.
Try it on a real shift first
There's a free plan and it doesn't ask for a card, so one agent can run it through a genuine queue before anyone opens a budget conversation. Premium starts at $4.13/mo. Waver is ad-free on every plan, including the free one.
How it works
Record
Hit record on the call, or just talk through the reply you're about to write. Works on the same machine as your helpdesk.
Waver writes it down
Every word, in 120+ languages, with speakers separated on multi-person calls so it's clear who committed to what.
Turn it into what the ticket needs
One tap for a customer-ready email, a summary with action items, or plain internal notes. Edit, then paste it into your helpdesk yourself.
FAQs
Does Waver plug into Zendesk, Intercom or Freshdesk?
No — and that's deliberate. Waver never needs access to your helpdesk, your ticket history, or your customer records. You speak, Waver hands you the finished text, you paste it into whatever tool your team already runs. Nothing to install on the helpdesk side and nothing for IT to approve.
How is speaking a reply faster than typing one?
Most people talk about three times faster than they type, and support replies are the kind of writing you already have fully formed in your head. You explain the fix out loud in twenty seconds, then Waver rewrites the ramble as a clean, properly structured email — greeting, explanation, next step.
Can it handle a long customer call?
Yes. Record the call, and Waver transcribes it, separates the speakers so you can see who said what, and produces a summary with the action items pulled out. A 40-minute escalation becomes something the next person on the ticket can read in a minute.
What about customers who don't speak English?
Waver transcribes 120+ languages in their own script, and can translate live while you talk. You can take the call in the customer's language, keep the transcript in that language for the record, and read the summary in yours.
Will the replies sound like a robot wrote them?
Waver works from your actual words rather than generating text from a prompt, so the phrasing stays yours. You choose the output — a short email, a formal summary, or plain notes — and edit before anything is sent. Waver never sends anything on your behalf.
Where does it run?
iPhone, iPad, macOS and Windows — so it sits beside the helpdesk tab you already have open. Notes sync across all of them.
What does it cost for a support team?
There's a free plan with no card required, so an agent can test it on a real shift before anyone talks about budget. Premium starts at $4.13/mo. Waver is ad-free on every plan.
Clear the queue by talking to it
Free plan, no card. Works on web, mobile, desktop and Chrome — next to the helpdesk you already have open.
Get Waver free →